Refund policy

Returns & Replacements

We are happy to assist you! If there are any issues with the wine, please contact us within 30 days of purchase. Please let us know and we will arrange for the pickup of your package and once the package is returned back to us we will issue a refund for the returned items. Please email us at Orders@BuyWinesOnline.com. Please note that there may be return and restocking fees associated with returning product. If you're returning a wine due to a label change, we also reserve the right to hold return and restocking fees.

 

Any order that is refused or returned after three attempts to deliver is eligible to be refunded for the amount of the product only and shipping charges and return fees will not be able to be refunded. If your package needs to be rerouted to a FedEx or UPS Hold Location please let us know prior to the package being sent back after 3 unsuccessful delivery attempts and we will put in the hold location reroute request.

 

We cannot issue refunds for purchases made after 30 days.

 

If your package was damaged in transit, please let us know and we will be happy to get out a replacement package as soon as possible!